Private Policy

Christina Mollenhauer is committed to providing quality services to you and this policy outlines the ongoing obligations to you in respect of how I manage your Personal Information.

All privacy is respected

Christina respects your right to privacy and is committed to safeguarding the privacy of our clients, customers, and website visitors. I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Collection of personal information

Personal Information is information or an opinion that identifies an individual. Christina will receive and store personal information that you enter onto this website, within Acuity & Halaxy when booking an appointment or provide directly to us during your consultation. We may also receive personal information in other forms or from third parties, in which case we will protect it as set out in this Privacy Policy.

When booking an appointment via Halaxy or through the website, we collect the following information:

-       Name

-       Date of Birth

-       Contact Information

-       Medical History

-       Credit Card details to secure your booking

When engaging in a consultation with Christina through the online platform ZOOM, I will also be collecting personal information about your diet, health, and lifestyle choices. This enables me to conduct an in-depth nutrition assessment and provide appropriate education and advice that is individualised and will help you achieve your goals. I may also collect any other information you provide while interacting with us, whether it by via appointment, phone, email, social media, our website, or other means.

Use of your personal information

I will collect and require your personal information to understand your health status, needs and nutrition goals, allowing myself to provide you with a better service. We require your personal information for administrative business purposes, including but not limited to:

 -       Internal record keeping, documentation and auditing purposes

-       Information to improve our product and service

-       Send reminder, educational or promotional emails that are relevant to you

Your personal information may be used to correspond with other health professionals involved in your care, including doctors, specialists, psychologists, or other health professionals. This assists in ensuring a holistic team approach to your healthcare and may be necessary to keep other health care professionals up to date with your progress or health status.

I may disclose your personal information to any of our employees, insurers, professional advisers, or suppliers as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when required for the best practice of our service.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. 

Security of personal information

Your personal information is stored in a manner that protects it from misuse and loss and from unauthorised access, modification, or disclosure. Suitable physical, electronic, and managerial procedures have been put in place to ensure this security.

Where your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or de-identify it. However, most personal information is or will be stored in our client files for a minimum of 5 years.

Access to your personal information

You may access the personal information we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). This may be to update or correct the information. If you wish to do this, please contact myself directly.

I reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.

You may request to decline correspondence with anyone in your healthcare team, such as a doctor or allied health professional, at any time. However, please note that as health professionals I have a duty of care to report any life-threatening risks to your doctor, regardless of your consent.

Policy Updates and Enquires

Please be aware that we may change or update this Privacy Policy in future. It is currently effective from 1st August 2022.

If you have queries, complaints or enquiries about our Privacy Policy, please contact myself directly at admin@christinamollenhauer.com